Hehr International Inc. (“Hehr”) warrants its window and door products to
be free of defects in materials and workmanship for a period of twelve months
from the date of delivery to the first retail, commercial or institutional
purchaser of the vehicle in which the Hehr product is installed. Excluded from
this warranty are broken or damaged glass, problems due to condensation,
products which have been mishandled, damaged by accident or abuse, products
which have been improperly installed, door cores penetrated with holes or
subject to heat from welding or other processes resulting in delamination or
other failures of the door core, and costs of removal, installation and
HEHR MAKES, AND YOU RECEIVE, NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR BY
REASON OF ANY COMMUNICATION WITH YOU, AND HEHR SPECIFICALLY DISCLAIMS ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow limitation or exclusions of implied warranties, so the above exclusion
may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights, which vary from state to state.
IN NO EVENT WILL HEHR BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGE, WHATSOEVER, HOWEVER CAUSED AND ON WHATEVER THEORY OF
LIABILITY BASED. THIS LIMITATION WILL APPLY EVEN IF HEHR HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE INVOICE PRICE REFLECTS THIS
ALLOCATION OF RISK. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
LIABILITY OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION MAY NOT APPLY TO
A1) Materials received not as ordered: Upon determination, purchaser
shall notify Hehr International Customer Service Department within 24 hours,
explaining fully the discrepancy found. Based on this information, Hehr
International shall determine appropriate course of action and shall inform
A2) If return of purchased goods is indicated, Hehr International shall
supply purchaser a Returned Goods Pick Up Order and routing instructions. Goods
returned collect via common Carrier will not be accepted without prior consent
of Hehr International.
B1) Customer ordered wrong item: Upon determination, purchaser shall
notify Hehr International Customer Service Department within 24 hours,
explaining fully the discrepancy found. Most Hehr products are built to
customer’s order. In such cases, where there is no prospect of resale of the
goods, returns cannot be accepted. If the goods sold have been inventoried for
several customers and there is a reasonable prospect for resale, then return of
the goods will be approved and credit issued; less a 15% restocking charge.
Returns procedures as in A2 above shall apply.
Material Handling and Packaging
A) Except where specified by the purchaser, Hehr International Inc. will
package materials for shipment appropriately according to the type of goods
purchased, distances to be covered and mode of carrier.
B) Goods Damaged in Transit (Hehr Delivery) – Purchaser shall note
damage and accept only that portion of shipment not damaged. Unaccepted goods
shall be returned to Hehr for rework or credit as agreed between Hehr and
C) Goods Damaged in Transit (Common Carrier) – Purchaser shall note
damage and must file a claim with the carrier concerned against the value of the
D) Goods Damaged by Purchaser – Shall be fully the responsibility of the
purchaser. Upon notification, Hehr International may determine that rework is
feasible. Returns Policy Section A2 shall be followed and customer shall be
charged for rework performed.
E) Customer Responsibility to Minimize Damage – Customer returns must be
packaged and handled in such a manner as to preclude additional damage. Evidence
of such additional customer damage shall relieve Hehr International of any
responsibility in connection with rework or credit for any returned materials.