International’s products have long been designed to be serviceable in the
field. This means that complete
replacement of a window, door, or other product is often not necessary. Often, the product can even be repaired
without removing it from the wall of the vehicle.
on-line Field Service Manual has been designed to make field repair as quick
and economical as possible.
repairs are inherently uneconomic, however.
These include situations involving complete removal of the installed
product, major disassembly of it, multiple glass and frame component
replacement, and any other instance where the combined labor and parts costs
exceed the acquisition cost of a new unit.
Warranties: Hehr International’s Limited Warranty is
printed on the back of every Hehr invoice.
Any Warranty claims must be processed through the Original Equipment
Manufacturer’s Service and Warranty System.
Because of the wide variety of potential repairs for Hehr products,
there is no Standard Hours Repair Schedule.
All Warranty Claims are reviewed for reasonability, completeness and
clarity. Excessive labor times, rates,
part costs, and freight will be reviewed and may be denied, wholly or in part.
identification: If it is necessary to
order replacement windows or parts, proper identification of the existing window is very
important. All Hehr windows are labeled
prior to shipment, however, the label is only accessible by removal of the
window from the wall.
a reasonable alternative, provide the following information to the factory service center to ease in
1. The manufacturer’s part
number, if known.
2. The manufacturer’s name,
vehicle model and year
3. A sketch or photo of the
4. Outside dimensions of the
5. Window frame color
6. Window glass color
7. If the window is angled, the
angle in degrees off the vertical.
8. If the clamp ring (inside
trim) is damaged, the exact wall thickness, including the compressed flange
seal being used.