AN ISO 9001 COMPANY

Quality Policy: The company quality policy has been established identifying quality system objectives. This policy has been communicated to all employees and is actively sustained by all associates as the highest priority within the company, so that each employee clearly understands his and her role.

• Total customer satisfaction using a communication network which offers the customer base, and user base, immediate access to technical support and personal answers to their product questions, without the distraction of voice mail.

• Same business day response time to customer inquiries.

• 100% on Time Delivery of Product.

• No more than a three-business day response to customer order.

• 100% Defect Free Product.

• Less that 4% product return rate of gross sales.

• Prevention of manufacturing problems which delay and/or decrease product quality.

• The economic use of technology to improve product quality and solve problems.

• Competitive pricing for products and services.

• Achieve, manufacturing process control with process capabilities greater than Cpk 1.33.

• Utilize the advantages and benefits of a real time SPC program.

 

            Tom McDonald

            Division Director 01/23/98

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